The Terms and Conditions of the Service

This Agreement is made between Vintage Cash Cow and you, the Customer. You must accept the terms and conditions of this Agreement before using the Services, and your continued use of the Services and Website is conditional on your acceptance of and compliance with these terms.

• These Terms

1. We may vary this Agreement from time to time (in accordance with clause15.7). You agree to check the terms of this Agreement each time that you use the Services in order to ensure that you are familiar with the version then in force. We recommend that you retain a copy of this Agreement for your records.
2. This Agreement governs our relationship with Customers who are consumers acting as private individuals and not charity shops, businesses, or other similar commercial or non-commercial organisations.
3. By using our Services, you confirm that:
   1. you are legally capable of entering into binding contracts;
   2. you are the legal owner (or have the permission of the legal owner to freely dispose of) all Items that you send to us;
   3. you are at least 18 years of age or, if you are under 18 years of age, have obtained a parent’s or guardian’s consent to send Items to us;
   4. you are based in the United Kingdom; and
   5. you are accessing the Website from the United Kingdom.
4. Your attention is drawn in particular to: 
   1. Clause 8 – Registered Stolen, Lost or Counterfeit Items and Prevention of Crime;
   2. Clause 9 – Money Laundering Checks
   3. Clause 3– Items that we do not accept;
   4. Clause 13 - Liability; and
   5. Clause 4.1.2.7 – our standard insurance level is £300 per Box whilst they are within our control (i.e. from when they arrive to when they are reposted), if you require additional insurance please contact us in accordance with clause 4.1.2.7.
5. You may only create one account per person. You agree that we shall be entitled to delete or terminate any account immediately and without notice if we consider that it is being operated by any user that is operating more than one account. In such circumstances we reserve the right to withdraw all outstanding offers to purchase Items received from that Customer (via any account which we consider was used by that Customer) and reject your goods in line with clause 6.3.
6. The terms of our Privacy Policy can be found at https://www.vintagecashcow.co.uk/privacy-policy and are incorporated into this Agreement by reference and apply to your use of the Website. You can review our Privacy Policy at any time when using our Website. You acknowledge that we will process your Personal Data on the basis set out in our Privacy Policy.
7. Please note that when you call us, or when we call you, your call may be recorded for training and monitoring purposes. We will record such calls and retain any recordings in line with our Privacy Policy.

• Items that we accept.

1. We will Appraise Items which fall into the Acceptable Categories, as set out in in Schedule 2.
2. We may, at our sole discretion, Appraise any Items that we receive that do not fall into one of the Acceptable Categories listed in Schedule 2. Where we receive such Items we reserve the right to include them in the Box that we Appraise, or to consider them as separate to the Box and either (a) return them to you or (b) if applicable, treat them in accordance with clauses 3 and 109.

• Items that we do not accept.

1. We will not Appraise Items which fall into the Restricted Categories, as set out in Schedule 3. 
2. Any Item sent that fits into the Restricted Category list as set out in in Schedule 3 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category. We cannot be held liable for any missing or damaged Item that falls under a Restricted Category or is sent to us in a Box which also contains any Item which falls under a Restricted Category.

• Sending your Items to us.

1. There are two ways to send your items to us:
   1. Post Office:
      1. To use a Post Office drop-off to send us your Items, you must affix one the pre-paid postage label you receive in your Free Postage Pack to the Box.
      2. Your pre-paid postage label has a tracking number below the bar code, which you should take a photo of.
      3. With both labels affixed, take your Box to a Post Office.
      4. It is recommended that you ask for proof of postage  which will also contain the tracking number. You will only be able to make a claim in the event of a lost Box if you have the tracking number.
   2. Home collection:
      1. To use a home collection to send us your Items, you must book a collection slot by telephone.
      2. When your collection is booked, a driver will be scheduled to collect your Box(es).
      3. The driver will bring pre-paid postage labels with them and affix them to your Box(es). 
      4. You should keep a record of the tracking number from the labels the driver brings. 
      5. You agree that we may place restrictions on the type, size, or weight of Items that you may send using the pre-paid label provided to you. The weight must not exceed 30kg. The size of the Box must not exceed the absolute maximum size of one meter cubed.
      6. Please ensure that you package all Items that you send to us carefully, as we will only Appraise Items on an ‘as is’ basis. For guidance on how to package your Box, please visit ParcelForce’s website: https://www.parcelforce.com/help-and-advice/sending/packaging-guidelines.
      7. Please note that each Box is automatically insured for up to £300 while it is within our control (i.e. from when they arrive to when they are reposted). If you believe that your Items are worth more, then please contact our Customer Support team and we can raise your insurance to a limit of  £10,000.
      8. We provide pre-paid postage labels in the Free Postage Pack or when we send a driver for a home collection. We will not reimburse you for the costs of using any alternative postage or carrier.
      9. If your Box is lost in transit, please follow our complaints procedure set out in clause 12.

• Appraisals and Offers

1. After confirming receipt of your Box, we will: 
   1. note any obvious signs of damage to the external Box, as noted in clause 4.1.2.6 we will not be liable for any damage during or prior to postage; 
   2. when we open the Box, check for any sign of damage to the contents; and
   3. appraise your Items within fourteen days and contact you with the outcome. 
2. If, subsequent to our Appraisal, we choose to make an Offer, your Offer will be valid for 28 days. If we have been unable to reach you by telephone, or if you have not responded to our Email or SMS within seven days, we may send you a letter to request that you call us regarding your Offer.
3. You will be deemed to have accepted the Offer if, at any time during a 60 day period, you notify us that you accept the Offer over a telephone call or by responding to our SMS or email.
4. If you do not respond within 60 days of us making an Offer, you will be deemed to have rejected the Offer and your Items will be returned to you in accordance with Clause 6.
5. If you accept an Offer by virtue of clause 5.3, you are creating a binding legal contract between you and us in respect of the Items set out in the Offer. Unless specified otherwise, the Offer is for all of the items we receive. All ownership of and title to your Items will pass to us once you accept an Offer. In return for the Items, you will receive the sum detailed in the relevant Offer.
6. Title in the items shall not pass to us until a Contract for the purchase of those items has been concluded as set out in clause 5.3, or the Items deemed abandoned by virtue of clause 5.4. 
7. The Items will be at our risk from the moment that we accept delivery from the postage provider but, for the avoidance of doubt, we will not be liable for or have any responsibility for any damage that occurs during postage or any contents that arrive broken or damaged. Any obvious signs of damage to the Box shall be deemed evidence that a Box has been damaged during postage. 
8. If you are not happy with an offer for your items, then you may decline that offer by either telephone, SMS or email. If you do this, then your Items will be deemed to be rejected, as set out in clause 6.
9. Payment for your Items will be made by us to you as detailed in clause 9.
10. You have a right to cancel as explained in clause 7, but due to the nature of our business and how quickly we aim to begin the sale of goods process, it is not usually possible for us to locate these and return them to you once you have confirmed acceptance of your Offer. Therefore confirming acceptance of your Offer is final and will cause your cancellation rights to lapse.

• Rejection of Goods

1. We reserve the right to reject any Item or all of the Items in a Box for any reason and shall not be obliged to provide any reason or justification for Rejection to you or any other user of the website.
2. If, after receiving your items, we do not wish to Appraise them or, on concluding an Appraisal decide for any reason we do not wish to purchase them, we will notify you by e-mail that your Items have been Rejected. 
3. Where we reject items that you have sent, then you will be notified by e-mail, and the items will be posted back free of charge to the address you registered with us on your account.
4. If a Box is rejected by us, the items will be sent back to you within 5-10 Business Days.
5. In the event that your items are subsequently returned to us after a delivery is attempted, we will make one attempt to redeliver the items to you and, will also attempt to contact you. Following the second delivery attempt the items will be held at our facility for a period of 60 days, after which time the Items will be deemed abandoned, and we will seek to dispose of them at our discretion.
6. In the event that your Box arrives with us without any of your details and we do not receive contact from you to verify ownership, we will hold the Items for no less than 60 days. After 60 days, the items will be deemed abandoned, and we will seek to dispose of them at our discretion.

• Digital Devices

1. We recommend that you delete all personal information (“Data”) that is or may be stored on your Digital Device (including images, passwords, songs etc.).
2. Please ensure that you remove any SIM, media storage, memory cards or similar devices from your Digital Device prior to sending it to us.
3.  If we discover that your Digital Device includes any of the devices set out in clause 7.2:
   1. we shall have no liability in respect of charges that are subsequently incurred and you shall continue to be responsible for such charges; and 
   2. we shall have no responsibility to return these devices and shall dispose of them responsibly.
4. We shall have no liability for any losses, claims or damages arising in respect of any Data which you fail to delete from your Digital Device (whether knowingly or unknowingly).
5. Please note that it is your responsibility to remove Data from any Digital Device prior to sending it to us and to cancel any contracts (e.g. with your 'phone company) linked to the Digital Device.
6. There are free online guides explaining how to delete Data from your Digital Device, which we recommend that you read.
7. We do not accept:
   1.  iOS Digital Devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features;
   2. Samsung Digital Devices with Find My Phone activated; and
   3. Google Digital Devices that have not been removed from the Google Account, or are subject to any Google security features. 
8. Instructions for how to remove iOS security remotely can be found at the following link: /icloud/. Instructions on how to unlock your Samsung Digital Device can be found here: /Unlock-your-Samsung-Device/. It is not possible to remotely unlock Google locked Digital Devices. In the instance that we receive a Google locked Digital Device, the Google Digital Device will be returned to you.
9. If you send us an Item which is subject to any of the above security features, we will inform you of this via email, and of the twenty-two (22) day deadline before which you must remove the security features and confirm to us in writing that this has been done. During the twenty-two (22) day period, we will send you regular reminders that you need to remove the security features and provide us with written confirmation that this has been done. If 24 hours before the end of the twenty-two (22) day period, we have not received your confirmation in writing, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under the following paragraphs of this clause however.
10. If we do receive this confirmation from you within twenty-two (22) days we will test your Digital Device one more time to confirm that the security features have been removed.
11. If we do not receive confirmation from you in writing within twenty-two (22) days that the security features have been removed we will recycle your Digital Device.
12. If, after testing your Digital Device one more time after you have confirmed it is unlocked, it is found that the security features have still not been removed, we will get in touch and ask you to attempt to unlock it again.
13. If your Digital Device is still locked after a further retest, we will let you know it's still locked and ask you to contact our customer service team so we can confirm arrangements to return your Digital Device free of charge. If we do not hear from you within seven (7) days of when we contact you, then we will recycle your Digital Device.
14. If, after testing your Digital Device again, it is found that the security features have been removed we will Appraise your Digital Device.
15. It is your sole responsibility to ensure that any Items you send to us are not subject to any security features as described in condition 7.7.

• Registered Stolen, Lost or Counterfeit Items and Prevention of Crime  

1. You acknowledge and understand that if we reasonably believe upon inspection of any Item that you have sent that it has been registered or reported lost or stolen or, in the case of a Digital Device, blocked or barred, or we believe any Item you have sent to us could be counterfeit we will notify you by email and keep this Item separate and in quarantine whilst we contact the relevant authorities, if this Item does prove to be stolen and/or counterfeit it shall be treated as a Restricted Item and dealt with in accordance with clause 10.
2. If you have received payment from us for an Item in respect of which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within three Business Days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the Item.
3. We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.
4. If we at any time become aware of any issues relating to the ownership of the Item, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.
5. We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.
6. In respect of Digital Devices:
   1. We check every Digital Device received against the National CheckMEND Register. The CheckMEND Register identifies devices that have been lost, stolen, blocked or barred with a ‘red flag’.
   2. If your Digital Device is found to have a 'red flag' against it, you will have twenty-eight (28) days to contact CheckMEND (the “Quarantine Period”), who will provide advice on how to prove that you are the legal owner of the Digital Device.
   3. You can begin the process by visiting the CheckMEND website at http://www.checkmend.com/uk/. You will be asked to provide a brief description of the issue, as well as your certificate ID number, which we will provide you with in our notification email in accordance with Clause 9.1.
   4. We cannot send your Digital Device back to you or make any payments during this period, and are legally required to dispose of the Digital Device if the ‘red flag’ against your Digital Device is not lifted within the Quarantine Period. If 24 hours before the end of the Quarantine Period, the 'red flag' has not been lifted and you have not contacted us to request an extension to the Quarantine Period, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under this Clause 9.
   5. If you have any more questions on why we reject your Item, or if you need to extend the 28 day Quarantine Period, then you can contact our Customer Service team.

• Money Laundering Checks 

1. We are subject to the Money Laundering Regulations 2017. This means that we may need to obtain and hold your identification and proof of address. 
2. We have stringent internal controls and monitoring systems in place to satisfy ourselves that our clients are not involved with criminal or fraudulent activity. We may require you to complete our “Know Your Customer” procedure (KYC). KYC is based on anti-money laundering and terrorist financing regulations that require you to verify your identity and suitability for the use of our service. We will conduct initial checks automatically and may require you to complete additional KYC, 
3. Additional KYC involves establishing the following:
   1. your identity;
   2. your proof of address; and
   3. the source of the items if they are high value. 
4. We may obtain this information by requesting that you provide certain documents. Once we are in receipt of all necessary documents they will be analysed in more detail using fraud detection software (if required).
5. Below is a list of acceptable identity documents. Subject to your individual circumstances, we may liaise with you for further/other documentation.

LIST A – IDENTITY DOCUMENT

1. Current signed passport;
2. Valid UK driving licence; or
3. EEA member state identity card.

LIST B – PROOF OF ADDRESS

1. UK/EU/EEA Drivers Licence (if UK Drivers Licence not used as ID) – Must be valid, not expired. Photo only. Full or provisional.
2. Bank, Building Society or Credit Union Statement – Dated with 3 months. Must include account number and show recent activity. No general correspondence.
3. Credit Card Statement – Dated within 3 months. Must include account number and show recent activity. No general correspondence.
4. UK, EU, EEA Mortgage statement – Dated within 12 months. Must show account number. No general correspondence.
5. Utility Bill – Dated within 6 months E.g. Gas, electricity, water. Must show address for service and/or account number. No general correspondence.
6. Telephone Bill – Dated within 6 months E.g. Landline or mobile pay monthly (excluding pay as you go). Must show address for service and/or account number. No general correspondence.
7. Tenancy Agreement – Dated with 12 months. Must state full name and full property address. Issued by local council, housing association, solicitor or reputable letting agent.
8. Home or Motor Insurance Certificate – Dated within 12 months. Must state insured address or registered address for vehicle and policy number. No general correspondence.
9. Council Tax – Dated within 12 months. Must show address for service and/or account number. No general correspondence.
10. Benefits Entitlement Letter – Dated within 12 months. Issued by DWP or Jobcentre plus. Must confirm benefit payable at time of issue. E.g. Pension, disability, single parent, housing etc.
11. HMRC Tax Notification – Dated with 6 months. Must state national insurance number and tax calculation. No general correspondence.
12. UK solicitors letter confirming house purchase/land registration – Dated with three months. Must state full name of new proprietor and full property address.
13. NHS Medical Card or letter from GP confirming registration – Dated within three months. Must state individual’s date of birth and NHS number. No general correspondence.
14. Official confirmation of Electoral Register entry or official poll card – Dated within 12 months. Must state full name and full address. No general correspondence.
15. Police Registration Certificate – Dated within 12 months. Must state the full residential address of the individual.

1. If we have any doubts at all about your identity, we will not continue to deal with you until we are completely satisfied of your identity and, if we have reason to, we will report you to the appropriate regulatory authorities.
2. We will apply further due diligence measures on you when:
   1. A transaction takes places  or is due to take place over £5,000;
   2. There is a suspicion or high risk of money laundering;
   3. There are doubts or suspicions about your identification; 
   4. If your circumstances change; or
   5. If you are a politically exposed person.

• Restrictions

1. You must not send us any item which would be illegal for you to post or sell, for our chosen carrier to handle, or which, in our reasonable opinion, would be unlawful for us to store or purchase from you (including, without limitation, counterfeit or stolen items, firearms and other offensive weapons, or hazardous chemicals). A list of restricted Items can be found on our postage partner's website at: https://www.parcelforce.com/help-and advice/sending/prohibitions-and-restrictions.
2. By breaching clause 10.1, you may be committing an offence. We have a number of legal obligations to comply with in respect of the carriage of Items, including but not limited to an obligation not to carry or accept for carriage Items that are deemed to be "Dangerous Goods" or “Dangerous Substances” as defined in the Packaging and Labelling of Dangerous Substances Regulations 1984, the Classification and Labelling of Explosives Regulations 1983, the Radioactive Material (Road Transport) (Great Britain) Regulations 1996 and the Carriage of Explosives by Road Regulations 1996. If we suspect you are in breach of clause 10.1, we will report you to the relevant authorities without notice.
3. You accept that, in the event that you breach clause 10.1 that we shall be entitled to deal with any such Items received as it sees fit without making any payment to you (including reporting and delivering the relevant Items to the police without providing any notice to you) and shall be entitled to report such activity in full to the relevant authorities. We have a zero-tolerance policy on stolen goods and will report all Items that it suspects are stolen to the police.
4. You agree to pay us for any loss or damage as a result of your breach of clause 10.1, including but not limited to any cost that we may incur as a result of being caused to breach any of its statutory obligations as a result of receiving or transporting an unlawful Item from you.
5. You agree that we, and our agents, shall have no liability to you for any loss or damage that you may suffer, nor for any criminal prosecution to which you may become subject, arising from your breach of clause 10.1.
6. You must not send items to us for any reason other than for the purpose of an Appraisal. We do not provide storage or any other service in relation to items and reserves the right to charge for any cost which it incurs in relation to your breach of this clause.

• Payments to Customers

1. Payments to Customers who enter into Contracts will be made by bank transfer or by cheque. Unless otherwise stated on the website or in a communication directed to you from us, the choice of the payment method will be determined by the Customer when they accept the Offer.
2. When you enter into a Contract with us, we will make payment to you:
   1. By making a bank transfer, using the details supplied by you via telephone or message, within 48 hours of accepting your Offer to enter into a Contract; or
3. By dispatching a cheque to you by post, using your address details supplied by you via the website or to our customer service team, within 48 hours of accepting your Offer. We do not make any third party payments. 
4. Bank transfers may take up to two days to clear after authorisation, and you should be aware that many banks do not process transactions on weekends and bank holidays. If a bank transfer takes longer than this to reach your account, please contact us.
5. Cheques will be dispatched by Royal Mail 2ndt class and typically take two days to arrive. We shall have no liability to you for any delays in the carriage of a cheque. If a cheque fails to arrive, then you may notify us, and we will (once adequate steps have been taken by us to cancel the original cheque) issue you with a replacement.
6. We shall have no liability for any inaccuracy in the payment details that you provide to us. Accordingly, we shall have no liability for any loss that you may suffer as a result of any payment being sent or transmitted to an incorrect address or account or delayed in any way as a result of any error made by you.
7. All quoted payment timescales are subject to variances, especially during busy periods and the holiday season, and we will not be liable for any losses that you may suffer if, for any reason, we fail to make a payment outside of the timescales referred to herein.

• Use of our Website

1. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
2. Our website is directed to people residing in the UK. We do not represent that content available on or through our website is appropriate for use or available in other locations.
3. If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.
4. We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology and platform to access our website. You should use your own virus protection software.
5. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

• Liability

1. Any claims for missing or damaged Items must be submitted to us within 28 days of the Box being posted to us where you are sending items to us  and within 10 days of receipt where we are sending a box back to you.
2. If you believe your Box has been lost, damaged or stolen, you will be required to provide a valid postage receipt from the approved postage partner as set out in clause 4.1. It is your responsibility to obtain a receipt from the postage partner and retain this for tracking and insurance purposes. If you cannot provide a valid postage receipt for the Box you wish to claim then you will not be able to claim for any loss or damage to your Items. 

• We don’t compensate you for all losses caused by us or our services.

1. We’re responsible for losses you suffer caused by us breaking obligations to you set out in these terms unless the loss is:
2. Unexpected. It was not obvious that it would happen and you did not provide us with any notification that might reasonably have led us to expect it (i.e., the loss was unforeseeable).
3. Caused by a delay outside of our control. As long as we have taken the steps set out in these terms and conditions, then we are not responsible for delays outside our control.
4. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use of our services.
5. A business loss. It relates to your use of our services for the purposes of your trade, business, craft or profession.
6. Consequential Loss  - We are not responsible for, and will not be liable for, any consequential losses. 
7. Important: We are not responsible for Boxes while in transit. In the event that Boxes are lost in transit you will need to claim against the relevant courier.
8. We shall not be held liable for any claim of missing or damaged Items that contravene the restricted items list outlined in clause 3.1 or 8.1.
9. To the extent that we are liable to you for breach of Contract, negligence or any other liability arising under this Agreement, we shall only be responsible for loss or damage you suffer that is reasonable and expected as a result of our breach under the Contract up to the limit specified in clause 11.12. 

• Our total liability to you shall be limited to £300, unless we have pre-agreed a higher amount in accordance with clause 4.1.2.7.

1. Nothing in this Agreement shall exclude or limit our liability for:
   1. death or personal injury caused by our negligence;
   2. fraud or fraudulent misrepresentation; or
   3. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
2. As a consumer, you also have legal rights in relation to the provision of the Services. Nothing in this Agreement will affect these legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

• Complaints Procedure and ADR

1. If your Box has gone missing, or any of your items in a Box have been damaged, you may be entitled to make a claim under our insurance policy. 
2. If you are not satisfied with the service provided, please contact us in writing, detailing the nature of your complaint and your unique customer reference number, at hello@vintagecashcow.co.uk. We aim to respond to all correspondence within five Business  Days. Any message sent to an alternate email address may not be handled within the specified timeframe.
3. You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 0808 223 1133.
4. If, following our internal complaints procedure, you believe the issue has not been appropriately resolved, you may wish to submit a complaint to an Alternative Dispute Resolution (ADR) provider. ADR is a dispute resolution procedure where an independent body considers the facts of a dispute and seeks an out-of-court resolution.

• General

1. All notices given by you to us must be addressed to hello@vintagecashcow.co.uk. We may give notice to you at the postal address you provide to us when placing an order, the address which you provide using the functionality set out on the Website, or at the contact e-mail address that you provide to us using the Website. Notice will be deemed received on the day on which it is left at the above address if you deliver it by hand, on the day on which it is received by us if posted, or on the day on which it is sent if by email.
2. You may not transfer this Agreement, nor any of your rights or obligations arising under it, without first obtaining our written consent.
3. We may transfer this Agreement, or any of our rights or obligations arising under it, at any time and without providing notice to you. We will tell you in writing if this happens and we'll ensure that the transfer will not affect your rights under the contract. 
4. We will not be liable or responsible for any failure to perform, or delay performance of, any of our obligations under the terms of this Agreement, of the terms of a Contract, that is caused by a Force Majeure Event.
5. Our performance of this Agreement, or any relevant Contract, will be suspended while a Force Majeure Event occurs and/or renders the performance of our obligations impossible, and we will have an extension of time to perform our obligations under the Agreement or Contract for that period. If the Force Majeure Event continues for more than a month, we or you may terminate this Agreement or an affected Contract by giving five Business Days’ notice in writing.
6.  Failure by either party to exercise a right granted to it by this Agreement shall not constitute a waiver and will not relieve the other party from compliance with its obligations. A waiver of a right under this Agreement will not be a waiver of any subsequent default. A waiver of a right under this Agreement shall not be effective unless it is stated to be a waiver and is communicated to the other party in writing. If any term of this Agreement or any provision of it is determined by a court or any  other authority to be inapplicable, such term, condition or provision will be deleted, and the remaining terms, conditions and provisions will continue to apply. 
7. We reserve the right to revise this Agreement from time to time to reflect changes to the way we do business, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the Agreement in force at the time that you place an order with us. Where we change or revise this Agreement, we will notify you by e-mail using the e-mail address supplied by you using the website’s functionality.
8. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to agree to end or change it.
9. These terms are governed by English law and wherever you live you can bring claims against us in the English courts.

• - Definitions 

In this agreement (the “Agreement”), the following words will have the following meanings:

Acceptable Categories 

We will Appraise Items which fall into the following categories (each an ‘Acceptable Category’ and together the ‘Acceptable Categories’):

1. Antiques; 
2. Jewellery; 
3. Costume jewellery;  
4. Watches, clocks & timepieces; 
5. Medals &  militaria; 
6. Coins and currency; 
7. Silver and silver plate; 
8. Gold and gold plate; 
9. Masonic regalia; 
10. Writing instruments; 
11. Smoking items;  
12. Cameras; 
13. Digital Devices. 
14. Toys and games; 
15. Sunglasses; 
16. Binoculars;  
17. Vinyl records
18. Gem stones; 
19. Vintage collectables; 
20. Vintage electronics; 
21. Vintage handbags and purses;  
22. Amber;  
23. Pewter; and 
24. Brass. 

Unacceptable Categories 

We will not Appraise Items which fall into the following categories (each a ‘Restricted Category’ and together the ‘Restricted Categories’):

1. Anything that can be classified as easily breakable including but not limited to crockery, China, crystal, glass, porcelain, ceramics, onyx, slate, marble and other delicate items.
2. Clothing (except for sunglasses, Masonic regalia and military memorabilia, including uniforms, caps, sashes, and gloves);  
3. Furniture; 
4. Printed media including books, comics and magazines; 
5. Fur, faux fur, taxidermy or any other objects made from material made from endangered animals or the inhumane treatment of animals; 
6. Firearms, guns, munitions or other dangerous items; 
7. Biros and plastic pens; 
8. Records, tapes, CDs ,DVDs, VHS 
9. Stamps and First Day Covers; 
10. Coins when sent alone with no other Items and with a weight of under 5KG; and
11. Buttons.