Covid-19 Update To Customers
Follow the government's advice, stay in, be safe and let us help to keep you busy.
Stay home and make use of the time. Put this extra time to good use by regaining space, and making money. We’re still here to help you turn your old stuff into cash.
No need to leave the house. We’re proud to still be offering free home collection to all customers. Book a collection for free after you order your free guide.
We're here for you. In these uncertain times, it’s important that we can still help people turn old items into cash. We're still ready to receive your items, so you don't go without.
We take data protection seriously. We’re committed to protecting and respecting your privacy as this policy will detail.
This policy applies to Vintage Cash Cow and Vintage Giving, trading names of Vintage Trading Solutions Ltd, a company registered in England and Wales under the registration number 03862799 and our registered offices are at: 20-22 Bridge End, Leeds, West Yorkshire, LS1 4DJ. In this policy we may refer to ourselves as “Vintage Cash Cow”, “Vintage Giving”, “Vintage Trading Solutions Ltd”, “we”, “us” or “our”.
This policy governs the privacy of the users of this website and our service by setting out the different areas where user privacy is concerned. It will outline the obligations and requirements of the users, the website and the website owners. Furthermore, the way this website processes, stored and protects user data and information will also be detailed within this policy. User rights as data subjects will be summarised at the end of the policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Contact, Communication and Consent
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Act 2016/679 and any other relevant or superseding legislations and/or regulations. Every effort has been made to ensure a safe and secure form to data submission process but advise users using such form to data processes that they do so at their own risk.
Where you initiate contact with Vintage Cash Cow or Vintage Giving, e.g. through use of a contact form or by calling/emailing us for help or engaging contact through social media sites, we will respond to you based on a legitimate business interest. Your data may then be retained until it is no longer required for evidence of fair treatment or to aid any future relationship held with you as a service user. You may also opt-in to receiving marketing communications at this point.
To send you any marketing materials via email or SMS we need your express permission or for you to have previously purchased from or enquired about using the company’s service that the communication relates to where a soft opt-in rule will be applied. There are numerous places you can opt-in to marketing across our website through the use of a tick-box or a written or verbal instruction. You can opt-out at any time by following the explicit instructions on the marketing communication we have sent you – this is typically at the bottom of the communication. Note, due to the nature of our systems you may continue receiving communications for a few days after opting out.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
We may occasionally post marketing materials to you – this may be individual marketing pieces, or marketing materials enclosed in a piece required to fulfil our contract to you (e.g. your brochure pack). We may send this material under the legal basis of legitimate interest unless you have explicitly asked us not to do so. Where we are mailing to you for the fulfilment of our contract with you, you may not opt-out of receiving this material and is it essential for the effective delivery of our service. You may opt-out from postal marketing communication at any time by calling or emailing us and detailing your intent.
Other uses of your personal data
In addition to the uses listed above, your data may be used for a number of other purposes relevant to our objectives as a business. We may also use it to:
Track your usage of our websites
Sending your payment / donating to charity
Update you regularly on the status of your sale
Analyse your experiences
Meet our legal responsibilities
Monitor your activity and actions with our service
Respond to queries
Communicate changes to this policy
Carry out any form of marketing where we have a legal basis to do so e.g. SMS, postal, social, ad retargeting
Aid profiling activities to help us learn about our users
This list is by no means exhaustive and your data may be used in other ways where we have your express permission, a legitimate business interest or a legal duty. No matter what reason your data is collected for we have suitable systems and security measures in place to keep it safe and we keep your legal rights in mind.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites not run by Vintage Trading Solutions. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
We may also use social media platforms to communicate with you directly either when you have initiated contact with us, or opted-in to a service such as a Messenger Bot.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls, for example https://www.google.co.uk/#q=vintage may be shortened to http://bit.ly/1ojmE6k.
Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Who your data may be shared with
Vintage Cash Cow and Vintage Giving rely upon some third parties to operate the service that you would expect from us. Some of these suppliers may have limited access to your personal data. Third parties who process on our behalf are called Data Processors. The types of organisations we may use include:
IT system or service providers (e.g. to run our website, collect form interactions, keep your data secure on our servers)
Marketing agencies and print fulfilment organisations to deliver marketing materials to you
Email service providers to deliver important communications to you
SMS service providers to deliver important communications to you
Market research organisations
Data service providers or storage/server providers
Charities to whom you make a donation
Plus any other organisation that it is reasonable to expect a company like Vintage Cash Cow and Vintage Giving to interact with on a day-to-day basis
Our suppliers are bound by a contractual relationship to prevent them using your information in a way that is outside of our instruction to them. They may use their own Data Processors too, but they’ll need to meet the same contractual security requirements as we’ve set out with the original Data Processor. We can however take no responsibility for any legislative breaches made by any Data Processor we work with.
If your data is transferred out of the European Economic Area (“EAA”), the country it is transferred to must have the same privacy laws as the UK or a contract with the recipient must exist which means they protect the data to the same standard we are required to, as details in the General Data Protection Regulation 2018.
Current privacy legislation gives you the rights, under certain circumstances, to:
Request access to your personal data - You have the right to receive a copy of the personal data we hold on you, along with information about how we've processed your data.
Request your personal data is corrected - If your data is incorrect or incomplete, you can correct it yourself by logging into your account or by contacting us.
Request we erase your personal data - When you don't think we have good reason to process your data, you can request that we delete it - and we will, so long as there aren't specific legal reasons why we cannot.
Request the restriction of processing - If you'd like us to suspend processing your data in a certain way, you can request this.
Request your personal data is transferred - We can provide you with a digital copy of your data in a readable format, or transfer it directly to another company, under certain circumstances.
Object to the processing of your personal data - You can ask us to stop processing your data in a certain way, even if we think there's a legitimate reason to continue. You can also object to consent-based processing by opting-out or contacting us.
Right to complain - We’d like to resolve any complaints you may have about how your data is processed, so just contact us and we'll be happy to help. Though you do also have the right to complain to the Information Commissioners Office (ICO) if you don't think we've reasonably dealt with your concerns. You can call them on 0303 123 113 or email firstname.lastname@example.org.
v.2.0 September 2019