Customer support

Working from our Leeds-based facility, our friendly team of experts is on hand to help. Let us put your mind at ease about our service, the types of items you can send, and more.

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Get in touch

Speak with our lovely team of humans and enjoy unrivalled convenience and care.

Customer phone lines

Monday - Friday 9am - 6pm

Call on 0800 246 1111

Online support

Monday - Friday 8am - 8pm
Saturday and Sunday 9am - 5pm

Contact us via LiveChat, Facebook or [email protected]

Need help?

Offer Team - press option 2

Monday - Friday 9am - 5pm 

Call on 0800 246 1111

We're here to help

Meet Tasha, our wonderful online comms and support manager, explaining how we're available to chat via your favourite communication channels. Did you know our customers who speak with us before sending their boxes often receive the highest offers?

Find out all the ways we can support you.

Watch Tasha's quick video

Meet some of the team

Online Comms & Support Manager

 dom nathaniel
Dom Nathaniel
Customer Support

Offer Team Leader

Customer Support

Offer Team Agent

Why our customers love the team

Ask us anything, and we'll reply as soon as possible

Our friendly online customer support team will answer your questions seven days a week.

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