The Terms and Conditions of the Service

This Agreement is made between Vintage Cash Cow and you, the Customer, accepting it. You must accept the terms and conditions of this Agreement before using the Services or accessing the Website, and your continued use of the Services and Website is conditional on your acceptance of and compliance with these terms.

1. Definitions

In this agreement (the “Agreement”), the following words will have the following meanings:

“Appraise” means the performance by Vintage Cash Cow of an assessment of an Item, which shall take into account the condition and likely market value of that Item, which shall result in Vintage Cash Cow deciding either to make an Offer or to Reject that Item. “Appraisal” shall be interpreted accordingly.

“Box” means an individual package of Items that you send to us.

“Contract” means a legally binding agreement between you and us for the purchase of your Items for the price set out in the Offer communicated to you.

“Customer” or “you/your” means an individual using the Services.

“Force Majeure Event” means any circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; collapse of buildings, fire, explosion or accident; or any labour or trade dispute, strikes, industrial action or lockouts.

“Free Selling Pack” means the pack of items enabling a User to send in Items for Appraisal which are sent out in the post following the submission of a request on the Website.

“Item” means an item or group of items you choose to send to us that you wish to sell to us in accordance with this Agreement. “Items” shall be interpreted accordingly.

“Offer” means a proposal for a price we will pay in respect of Items.

“Reject” means the decision by Vintage Cash Cow to decline to enter into arrangements to purchase an Item from you, by way of declining to perform an Appraisal in respect of that Item, declining to provide a price in respect of that Item subsequent to an Appraisal, or otherwise as set out in this Agreement. Terms such as “Rejection” shall be interpreted accordingly.

“Services” means the service provided by Vintage Cash Cow as described on the Website.

“User” means a person accessing the Website, whether as a guest or as a Customer.

“Vintage Cash Cow” or “we/us/our” means Vintage Trading Solutions Ltd, a company registered in England and Wales with company number 03862799, whose registered address is 20-22 Bridge End, Leeds, LS2 4DJ, who are trading under the name Vintage Cash Cow.

“Website” means vintagecashcow.co.uk and also includes any other web-services or mobile applications on which you may sell your Items to us;

2. These Terms

We may vary this Agreement from time to time (in accordance with clause 14.8). You agree to check the terms of this Agreement each time that you use the Services in order to ensure that you are familiar with the version then in force. We recommend that you retain a copy of this Agreement for your records.
This Agreement governs our relationship with Customers who are consumers acting as private individuals and not charity shops, businesses, or other similar commercial or non-commercial organisations.
By using our Services, you confirm that:
1. you are legally capable of entering into binding contracts;
2. you are the legal owner (or have the permission of the legal owner to freely dispose of) all Items that you send to us;
3. you are at least 18 years of age or, if you are under 18 years of age, have obtained a parent’s or guardian’s consent to send Items to us;
4. you are based in the UK; and
5. you are accessing the Website from the UK.
If we find upon inspection of any Item that you have sent that it has been registered or reported lost or stolen, or we believe any Item you have sent to us could be counterfeit we will notify you by email and quarantine the Item whilst we contact the relevant authorities
You may only create one account per person. You agree that we shall be entitled to delete or terminate any account immediately and without notice if we consider that it is being operated by any User that is operating more than one account. In such circumstances we reserve the right to withdraw all outstanding offers to purchase Items received from that Customer (via any account which we consider was used by that Customer) and reject your goods in line with clause 7.3.
The terms of our Privacy Policy can be found at https://www.vintagecashcow.co.uk/privacy-policy are incorporated into this Agreement by reference and apply to your use of the Website. You can review our Privacy Policy at any time when using our Website. You acknowledge that we will process your Personal Data on the basis set out in our Privacy Policy.
Please note that when you call us, or when we call you, your call may be recorded for training and monitoring purposes. We will record such calls and retain any recordings in line with our Privacy Policy.

3. Items that we accept.

We will Appraise Items which fall into the following categories (each an ‘Acceptable Category’ and together the ‘Acceptable Categories’):
1. Jewellery
2. Watches, Clocks & Timepieces
3. Medals & Militaria
4. Old Currency
5. Silver and Silver Plate
6. Gold and Gold Plate
7. Masonic Regalia
8. Writing Instruments
9. Cameras (Excluding digital)
10. Sunglasses
11. Pewter
12. Brass
If you want to send a Box containing fewer than ten (10) Items please contact customer services first by emailing us at [email protected].
If your Box contains fewer than ten (10) Items that fall into one of the Acceptable Categories listed at 3.1, we reserve the right to Reject the entire Box.
We may, at our sole discretion, Appraise any Items that we receive that do not fall into one of the Acceptable Categories listed at 3.1. Where we receive such Items we reserve the right to include them in the Box that we Appraise, or to consider them as separate to the Box and return them to you.
We reserve the right to charge £13 per box to return Items that do not fall under an Acceptable Category. This fee is charged to cover our administrative costs of returning such Items. Where we determine this fee is to be charged, we will inform you in writing and provide you with bank details for you to transfer the fee. If you do not transfer the fee to us within 28 days of our giving you notice to do so, the relevant Items will be deemed abandoned and we will seek to dispose of them at our discretion.

4. Items that we do not accept.

We will not Appraise Items which fall into the following categories (each a ‘Restricted Category’ and together the ‘Restricted Categories’):
1. Clothing
2. Furniture
3. Printed media including books, comics and magazines
4. Fur, Taxidermy or objects made from material made from endangered animals or the inhumane treatment of animals
5. Modern Electronics from 1990 onwards
6. Mobile Phones
7. Firearms
8. Modern Children's Toys
9. Records, tapes, CDs ,DVDs, vinyl’s, video games, digital cameras
10. Stamps and First Day Covers
11. Stainless Steel
12. Coins when sent alone with no other Items and with a weight of under 5KG
13. Anything that can be classified as easily breakable including but not limited to Crockery, China, Crystal, Glass, Porcelain, Ceramics, onyx, slate, marble and other delicate items.
Any Item sent that fits in to the Restricted Category list as set out in clause 4.1 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category. Vintage Cash Cow cannot be held liable for any missing or damaged Item that falls under a Restricted Category or is sent to us in a Box which also contains any Item which falls under a Restricted Category.

5. Sending your Items to us.

There are two ways to send your items to us:
1. Post Office:
  1. To use a Post Office drop-off to send us your Items, you must affix one of the pre-paid postage labels and one of the customer details labels you receive in your Free Selling Pack to the Box.
  2. Your pre-paid postage label has a tracking number below the bar code, which you should take a photo of.
  3. With both labels affixed, take your Box to a Post Office.
  4. It is recommended that you ask for a receipt which will also contain the tracking number. You will only be able to make a claim in the event of a lost Box if you have the tracking number.
2. Home collection:
  1. To use a home collection to send us your Items, you must book a collection slot via our Website or contact our team by telephone, email or social channel inbox.
  2. When your collection is booked, a driver will be scheduled to collect your Box(es).
  3. The driver will bring pre-paid postage labels with them and affix them to your Box(es). For the avoidance of doubt, you do not need to affix the pre-paid postage label from the Free Selling Pack. The labels are already linked to your account, and we have a copy of the tracking number.
  4. You should keep a record of the tracking number from the labels the driver brings. It is your responsibility to ensure that the driver puts the label on in your presence. Only when a label was affixed in your presence, and you have the tracking number will your box be covered if lost or damaged.
  5. You agree that Vintage Cash Cow may place restrictions on the type, size, or weight of Items that you may send using the pre-paid label provided to you. The weight must not exceed 30kg. The size of the Box must not exceed the absolute maximum size of 3 meters in length and girth combined with a maximum length of 1 meter. This is calculated as the depth x 2 + The width x 2 + the length.
  6. Vintage Cash Cow accepts no liability for Items which are damaged during postage as a result of being poorly or insufficiently packaged or that you send in contravention of instructions received from us. Please ensure that you package all Items that you send to us carefully, as we will only Appraise Items on an ‘as is’ basis. For guidance on how to package your Box, please visit ParcelForce’s website: https://www.parcelforce.com/help-and-advice/sending/packaging-guidelines.
  7. Please note that each Box is automatically insured for up to £300. If you believe that your Items are worth more, then please call our Customer Support team and we can raise your insurance to £1,000 or £10,000.
  8. We provide pre-paid postage labels in the Free Selling Pack or when we send a driver for a home collection. We will not reimburse you for the costs of using any alternative postage or carrier.
  9. If your Box is lost in transit, please follow our complaints procedure set out in clause 13.

6. Appraisals and offers

After confirming receipt of your Box, we will Appraise your Items within fourteen days and give you a call with the outcome. If we can’t reach you directly, we’ll send an e-mail or an SMS.
If, subsequent to our Appraisal, we choose to make an offer, your offer will be valid for 28 days. If we have been unable to reach you by telephone, or if you have not responded to our Email or SMS within 7 days, we may send you a letter to request that you call us regarding your offer.
You will be deemed to have accepted the Offer if, at any time during that 28-day period, you notify us that you wish to accept the offer over a telephone call or by responding to our SMS or email.
If you do not respond within 28 days of us making an offer, your Items will be deemed abandoned, and we will seek to dispose of the items at our discretion. You accept and agree that we are not liable in any way whatsoever for any loss of any kind, direct or indirect, which you may suffer as a result of your failure to act within the 28-day period and accept or decline the offer.
If your offer has been deemed abandoned by virtue of clause 6.4 and you contact us after 28 days, we may no longer have your Items in our possession.
Neither title to, nor risk in, the items shall pass to Vintage Cash Cow until a Contract for the purchase of those items has been concluded as set out in clause 6.3, or the Items deemed abandoned by virtue of clause 6.4. You accept that you will remain liable for all loss or damage to your Items until that time.
If you accept an offer by virtue of clause 6.3, you are creating a binding legal contract between you and Vintage Cash Cow in respect of the Items set out in the offer. All ownership of and title to your Items will pass to Vintage Cash Cow, and in return for the items, you will receive the sum detailed in the relevant offer.
If you are not happy with an offer for your items, then you may decline that offer by either telephone, SMS or email. If you do this, then your Items will be deemed to be rejected, as set out in clause 7.
Payment for your Items will be made by Vintage Cash Cow as detailed in clause 10.
You have a right to cancel as explained in clause 8, but due to the nature of our business and how quickly we aim to begin the sale of goods process, it is not usually possible for us to locate these and return them to you once you have confirmed acceptance of your offer. Therefore confirming acceptance of your offer is final and will cause your cancellation rights to elapse.

7. Rejection of Goods

Vintage Cash Cow reserves the right to reject any Item for any reason and shall not be obliged to provide any reason or justification for Rejection to you or any other user of the website.
If, after receiving your items, Vintage Cash Cow does not wish to Appraise them or, on concluding an Appraisal decides for any reason that it does not wish to purchase them, it will notify you by e-mail that your Items have been Rejected. Alternatively, if we do not Appraise your items within 14 days of confirming receipt of them, then they will be deemed to have been rejected.
Where Vintage Cash Cow rejects items that you have sent, then you will be notified by e-mail, and the items will be posted back to the address you registered with us on your account.
Where Vintage Cash Cow receives a group of Items from a Customer, we may choose to Appraise certain Items and Reject others. Where this is the case, and the Customer who sent the items accepts the Appraisal, entering into Contracts for the sale of the specified Items, Vintage Cash Cow will arrange for return delivery of the Rejected Items at its own expense, subject to clause 3.5.
If a box is rejected by Vintage Cash Cow, the items should arrive back at your home within 5-10 working days.
In the event that your items are subsequently returned to us after a delivery is attempted, the items will be held at our facility for a period of 28 days, after which time the Items will be deemed abandoned, and we will seek to dispose of them at our discretion.
In the event that your Box arrives with us without any of your details and we do not receive contact from you to verify ownership, we will hold the Items for no less than 28 days. After 28 days, the items will be deemed abandoned, and we will seek to dispose of them at our discretion.

8. Your Cancellation Rights

You have a legal right to cancel any Contract that you make with us at any time, without giving any reason, within 14 days beginning on the day after that Contract with us is formed. This is called the “Cancellation Period”. However, please note that the Cancellation Period will end immediately at the point that we begin providing the Services to you.
As such, your right to cancel any Contract that you make with Vintage Cash Cow for the sale of the Items will end immediately at the point at which you confirm your acceptance of the Offer and funds are transferred from Vintage Cash Cow to you. Alternatively, if after sending Items to Vintage Cash Cow, you decide that you do not wish us to Appraise them, then you may notify us in writing. Where you provide such notice, your items will be Rejected by Vintage Cash Cow in the method outlined in clause 7.2.
Despite conditions 8.1 and 8.2 above, if you tell us you wish to cancel the Contract after we have begun providing the Services, but before we have begun processing your items, we will make efforts to ensure your Contract is cancelled. We cannot guarantee this, however, and you must be aware that once you confirm acceptance of your offer, conditions 8.1 and 8.2 will apply.
If you do wish to exercise your cancellation rights, please contact us and tell us in writing that you want to do so within the Cancellation Period by contacting us at [email protected].

9. Restrictions

You must not send us any item which would be illegal for you to post or sell, for our chosen carrier to handle, or which, in our reasonable opinion, would be unlawful for us to store or purchase from you (including, without limitation, counterfeit or stolen items, firearms and other offensive weapons, or hazardous chemicals). A list of restricted Items can be found on our postage partner's website at: https://www.parcelforce.com/help-and-advice/sending/prohibitions-and-restrictions.
By breaching clause 9.1, you may be committing an offence. Vintage Cash Cow has a number of legal obligations to comply with in respect of the carriage of Items, including but not limited to an obligation not to carry or accept for carriage Items that are deemed to be "Dangerous Goods" as defined in the Packaging and Labelling of Dangerous Substances Regulations 1984, the Classification, Packaging and Labelling Regulations 1983, the Radioactive Material (Road Transport) (Great Britain) Regulations 1996 and the Carriage of Explosives by Road Regulations 1996. If we suspect you are in breach of clause 9.1, we will report you to the relevant authorities without notice.
You accept that, in the event that you breach clause 9.1 that Vintage Cash Cow shall be entitled to deal with any such Items received as it sees fit without making any payment to you (including reporting and delivering the relevant Items to the police without providing any notice to you) and shall be entitled to report such activity in full to the relevant authorities. Vintage Cash Cow has a zero-tolerance policy on stolen goods and will report all Items that it suspects are stolen to the police.
You agree to pay Vintage Cash Cow for any loss or damage as a result of your breach of clause 9.1, including but not limited to any cost that Vintage Cash Cow may incur as a result of being caused to breach any of its statutory obligations as a result of receiving an unlawful Item from you.
You agree that Vintage Cash Cow, and its agents, shall have no liability to you for any loss or damage that you may suffer, nor for any criminal prosecution to which you may become subject, arising from your breach of clause 9.1.
You must not send items to us for any reason other than for the purpose of an Appraisal. Vintage Cash Cow does not provide storage or any other service in relation to items and reserves the right to charge for any cost which it incurs in relation to your breach of this clause.

10. Payments to Customers

Payments to Customers who enter into Contracts will be made by bank transfer or by cheque. Unless otherwise stated on the website or in a communication directed to you from Vintage Cash Cow, the choice of the payment method will be determined by the Customer when they accept the Offer.
Where you enter into a Contract Vintage Cash Cow will make payment to you:
By making a bank transfer, using the details supplied by you via telephone or message, within 48 hours of accepting your offer to enter into a Contract; or
By dispatching a cheque to you by post, using your address details supplied by you via the website or to our customer service team, within 48 hours of accepting your offer.
Bank transfers may take up to two days to clear after authorisation, and you should be aware that many banks do not process transactions on weekends and bank holidays. If a bank transfer takes longer than this to reach your account, please contact Vintage Cash Cow.
Cheques will be dispatched by Royal Mail 1st class and typically take 2 days to arrive. Vintage Cash Cow shall have no liability to you for any delays in the carriage of a cheque. If a cheque fails to arrive, then you may notify Vintage Cash Cow, and we will (once adequate steps have been taken to cancel the original cheque) issue you with a replacement.
Vintage Cash Cow shall have no liability for any inaccuracy in the payment details that you provide to us. Accordingly, Vintage Cash Cow shall have no liability for any loss that you may suffer as a result of any payment being sent or transmitted to an incorrect address or account or delayed in any way as a result of any error made by you.
All quoted payment timescales are subject to variances, especially during busy periods and the holiday season, and we will not be liable for any losses that you may suffer if, for any reason, we fail to make a payment outside of the timescales referred to herein.

11. Use of our Website

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Our website is directed to people residing in the UK. We do not represent that content available on or through our website is appropriate for use or available in other locations.
If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

12. Liability

Any claims for missing or damaged Items MUST be submitted to us within 28 days of the Box being posted - whether that’s you sending your Box to us or Vintage Cash Cow sending it back to you.
If you believe your Box has been lost, damaged or stolen, you will be required to provide a valid postage receipt from the approved postage partner as set out in clause 5.1. It is your responsibility to obtain a receipt from the postage partner and retain this for tracking and insurance purposes. If you cannot provide a valid postage receipt for the Box you wish to claim then you will not be able to claim for any loss or damage to your Items. We will not be responsible for Boxes which have been sent to us using a postal service not set out in clause 5.1.
Vintage Cash Cow shall not be held liable for any claim of missing or damaged Items that contravene the restricted items list outlined in clause 4.1 or 9.1.
To the extent that Vintage Cash Cow is liable to you for breach of Contract, negligence or any other liability arising under this Agreement, we shall only be responsible for loss or damage you suffer that is a direct and foreseeable result of our breach under the Contract up to the limit specified in clause 12.6. Loss of damage is foreseeable if it is an obvious consequence of our breach at the time we entered into the Contract with you.
To the extent permitted by law, we are not responsible for any:
1. Indirect, consequential or unforeseeable loss or damage.
2. Loss or damage to items caused by any third party.
3. Loss of profit, income or anticipated savings.
4. Any claims for missing or damaged Items MUST be submitted to us within 28 days of the Box being posted - whether that’s you sending your Box to us or Vintage Cash Cow sending it back to you.
5. If you believe your Box has been lost, damaged or stolen, you will be required to provide a valid postage receipt from the approved postage partner as set out in clause 5.1. It is your responsibility to obtain a receipt from the postage partner and retain this for tracking and insurance purposes. If you cannot provide a valid postage receipt for the Box you wish to claim then you will not be able to claim for any loss or damage to your Items.
  
  Important: We are not responsible for boxes which have been sent to us using a postal service not set out in clause 5.1.
  We can not claim responsibility, nor are we liable for any Boxes that are not entered with our courier partner (Parcelforce). If your box is sent with an alternative courier, you will not be able to claim for any loss or damage to your items.
6. Vintage Cash Cow shall not be held liable for any claim of missing or damaged Items that contravene the restricted items list outlined in clause 4.1 or 9.1.
7. To the extent that Vintage Cash Cow is liable to you for breach of Contract, negligence or any other liability arising under this Agreement, we shall only be responsible for loss or damage you suffer that is a direct and foreseeable result of our breach under the Contract up to the limit specified in clause 12.6. Loss of damage is foreseeable if it is an obvious consequence of our breach at the time we entered into the Contract with you.
our total liability to you shall be limited to the value of the offer that the Contract was made for, and in any event, our aggregate liability to you for all claims arising under this Agreement shall at all times be capped at the value of your offer.
Nothing in this Agreement shall exclude or limit our liability for:
1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation; or
3. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
As a consumer, you also have legal rights in relation to the provision of the Services. Nothing in this Agreement will affect these legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. Vintage Cash Cow Complaints Procedure and ADR

If your Box has gone missing, or any of your items in a Box have been damaged, you may be entitled to make a claim under our insurance policy. Please refer to the ‘Making a Claim’ section of our insurance policy for further details on what you need to do in this scenario.
If you are not satisfied with the service provided, please contact us in writing, detailing the nature of your complaint and your unique customer reference number, at [email protected]. We aim to respond to all correspondence within 5 business days. Any message sent to an alternate email address may not be handled within the specified timeframe.
If you are unhappy with our resolution, you can submit an appeal to [email protected], and our Customer Care Team will aim to respond within 5 business days with a final decision.
You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 0808 223 1133.
If, following our internal complaints procedure, you believe the issue has not been appropriately resolved, you may wish to submit a complaint to an Alternative Dispute Resolution (ADR) provider. ADR is a dispute resolution procedure where an independent body considers the facts of a dispute and seeks an out-of-court resolution.

14. General

All notices given by you to us must be addressed to [email protected]. We may give notice to you at the postal address you provide to us when placing an order, the address which you provide using the functionality set out on the Website, or at the contact e-mail address that you provide to us using the Website. Notice will be deemed received on the day on which it is left at the above address if you deliver it by hand, on the day on which it is received by us if posted, or on the day on which it is sent if by email.
You may not transfer this Agreement, nor any of your rights or obligations arising under it, without first obtaining our written consent.
We may transfer this Agreement, or any of our rights or obligations arising under it, at any time and without providing notice to you.
We will not be liable or responsible for any failure to perform, or delay performance of, any of our obligations under the terms of this Agreement, of the terms of a Contract, that is caused by a Force Majeure Event.
Our performance of this Agreement, or any relevant Contract, will be suspended while a Force Majeure Event occurs and/or renders the performance of our obligations impossible, and we will have an extension of time to perform our obligations under the Agreement or Contract for that period. If the Force Majeure Event continues for more than a month, we or you may terminate this Agreement or an affected Contract by giving 7 days notice in writing.
Failure by either party to exercise a right granted to it by this Agreement shall not constitute a waiver and will not relieve the other party from compliance with its obligations. A waiver of a right under this Agreement will not be a waiver of any subsequent default. A waiver of a right under this Agreement shall not be effective unless it is stated to be a waiver and is communicated to the other party in writing.
If any term of this Agreement or any provision of it is determined by any competent authority to be inapplicable, such term, condition or provision will be deleted, and the remaining terms, conditions and provisions will continue to be valid.
We reserve the right to revise this Agreement from time to time to reflect changes to the way we do business, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the Agreement in force at the time that you place an order with us. Where we change or revise this Agreement, we will notify you by e-mail using the e-mail address supplied by you using the website’s functionality.
A person who is not a party to this Agreement shall have no rights in relation to this Agreement under the Contracts (Rights of Third Parties) Act 1999.
This Agreement shall be governed by the laws of England and Wales, and the parties agree that any claim arising out of it or its subject matter shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Coupon T&Cs

Cannot be used in conjunction with any other coupon.
Must be inputted on sign up, or quoted over the phone to our customer service to get this offer.
Coupons cannot be used more than once per customer.
First time customer offer only unless stated otherwise.
No cash alternative.
We reserve the right to reject and return any boxes that aren't deemed valuable enough

16. Customer consent T&Cs

By participating in the ‘Share Your Snap’ competition run by the company, the customer agrees to grant the company permission to use their image in marketing materials, including but not limited to, social media posts, website content, and print advertisements.
The customer understands that their image may be altered or edited by the company for the purposes of the marketing materials, including cropping, resizing, and adjusting colours.
The customer acknowledges that they will not receive any compensation for the use of their image in the marketing materials.
The customer represents and warrants that they have the legal authority to grant this consent and that the use of their image by the company will not infringe upon the rights of any third party.
The customer acknowledges that the company may use their image indefinitely, unless and until the customer revokes their consent in writing.
The customer may revoke their consent at any time by sending written notice to the company, but such revocation will not affect any marketing materials that have already been created and published.
The company reserves the right to decline to use any customer image in its marketing materials for any reason, in its sole discretion.
The customer agrees to indemnify and hold the company harmless from any and all claims, damages, expenses, and liabilities arising from the use of their image in the marketing materials.
The customer acknowledges that they have read and understood these terms and conditions, and that they are participating in activities, events, or services provided by the company voluntarily and without coercion.
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where the company is located, and any disputes arising under or in connection with these terms and conditions shall be resolved in accordance with such laws.

17. Referral Scheme

Terms for this offer from Vintage Cash Cow

Offer details valid from Wednesday, 22 February 2023

Key Conditions to Redeem the Rewards

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.

Referrer Rewards

The referrer is offered a £20 gift for each friend who orders for the first time.
This offer can be shared for 6 months from the date of acceptance by the referrer.
In order for the referral to qualify for the reward the referred friend must be a new customer to
Vintage Cash Cow and over the age of 18 and the referred friend must meet the conditions of their reward.
There is no requirement for the referrer to be an existing Vintage Cash Cow customer.
In order to share this offer the referrer must be over the age of 18.
Rewards will be cumulative and so if multiple qualifying referrals are made to Vintage Cash Cow, multiple rewards will be delivered to the referrer, subject to a limit.
A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months.
A Referrer should not expect their referred friends to be given rewards.automatically if they are referring more frequently than 10 friends within any 24 hour period.
The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
Rewards will be valid for one month from the date earned by the referrer.
Referral rewards cannot be combined with other discount codes in a single order.
Vintage Cash Cow reserves the right to refuse the issue of any reward to any Referred Friend or
Vintage Cash Cow reserves the right to vary any and all elements of this offer at any time without notice.
Referrer and the referee cannot live under the same address.

Referred Friend Rewards

The Referred friend is offered a £20 gift when they place their first order.
The reward is valid for one month from the point of issue to the referred friend.
Rewards will be delivered to the referred friend on the day of the referred friend's purchase provided their purchase is not cancelled
In order to qualify for the reward the referred friend must be a new customer to Vintage Cash Cow and over the age of 18.
Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
The Referred friend reward cannot be claimed by the same person making the referral
Referred friend rewards cannot be combined with other discount codes in a single order.
Referrer and the referee cannot live under the same address.
There are limits in place on how many and how frequently referrals can be made by any single referrer. Rewards may not be given if those limits are exceeded.

Full terms and conditions valid from Friday, 7 August 2020, v.1.3 (English (UK))

1. These Terms and Conditions

1.1. Mention Me Limited are registered in England and Wales under company number 08382730

with a registered office at 20-22 Wenlock Road, London, N1 7GU ("we", "our" or "Mention Me").

Mention Me’s UK VAT number is 177039686. Should you have any questions on these terms please

get in contact with us at [email protected] (mailto:[email protected]).

1.2. Mention Me provides the technology, support and administration services (the "Services") to

enable merchants (the "Merchant") to run programmes (each a "Programme") through which they

can offer their customers or clients rewards ("Rewards"). These Programmes may include the

following services:

1.2.1. refer-a-friend services where customers or clients are offered Rewards in exchange for

those customers or clients ("Referrers") referring their friends ("Referred Friends") to the

Merchant’s products or services (the "Merchant Goods or Services"); and

Terms for this offer from Vintage Cash Cow 17/07/2023, 08:57

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1.2.2. such other services where customers or clients are offered Rewards or the option to

provide feedback to Merchants.

1.3. These terms apply to individuals who are accessing or using a Programme as a Referrer, a

Referred Friend and/or otherwise a customer and the use of "User" or "you" shall be a reference to

any of these terms as the context permits.

1.4. By participating in a Programme and using the Services, Users agree to these Terms and

Conditions. If you do not agree to these Terms and Conditions in their entirety you should not

participate in the Programme in any manner. Users may not participate in the Programme where

doing so would be prohibited by any applicable law or regulations.

1.5. We reserve the right to modify or amend at any time these Terms and Conditions. Any

amendments or new terms and conditions will be available on our website and/or via the landing

page of the website where the relevant Programme is being offered. The Terms and Conditions that

apply to you shall be the Terms and Conditions published at the time you participate in the relevant

Programme.

2. The Programme

2.1. The Programme, and your participation in it, is also subject to the Programme Terms and

Conditions which are made available on the webpage where the relevant Programme is being

offered.

2.2. You acknowledge and agree that the Programme is being offered and made available by the

relevant Merchant. Mention Me’s role and responsibility is limited to providing technology,

administration and support services to the Merchant in connection with the Programme.

2.3. By agreeing to these Terms and Conditions and participating in a Programme you confirm that:

2.3.1. You are at least the minimum age permitted by applicable law to enter into these Terms and

Conditions;

2.3.2. all of the information you have or will provide to Mention Me during your receipt of the

Services is true and accurate, to the best of your knowledge; and

2.3.3. You are responsible for configuring and maintaining your hardware, software and network

connection to enable you to access any Mention Me Platform (as defined below).

2.4 You agree that you will not, whilst using the Mention Me Services or accessing the Mention Me Platform.

2.4.1. use the Services for any illegal or immoral purposes, or for any purpose other than your

participation in a Programme;

2.4.2. use the Services in any way that interrupts, damages or impairs them, or otherwise renders

the Services less efficient;

2.4.3. impersonate any other person (living or dead), misrepresent your connection with a person

or entity, or provide false or otherwise misleading information; and

2.4.4. access or attempt to access the accounts of other users or to penetrate or attempt to

penetrate the security measures of the Mention Me Platform.

2.5. When you send a communication to a Referred Friend, you confirm that:

2.5.1. any such Referred Friend is personally known to you;

2.5.2. You have, where reasonably practical, obtained the consent of the Referred Friend before

contacting them;

2.5.3. You understand that you are the sender of all communications under the Services, and you

should comply with all applicable laws in relation to the sending of electronic communications; and

2.5.4. You will not enter or otherwise use information of any third party or Referred Friend in

order to use the Services for any bulk email distribution, distribution to strangers, or any other

promotion of a personal link in a manner that would constitute or appear to constitute (in Mention

Me’s sole discretion) unsolicited commercial email or "spam".

2.6. For a User to qualify for a Reward, a Referred Friend must:

2.6.1. not be a current customer and have never been a customer of the Merchant under any email

address or alias;

2.6.2. have purchased goods or services from the Merchant having accessed the Programme; and

2.6.3. comply with any other criteria notified to it.

2.7. If we reasonably believe that you have breached any of these Terms and Conditions, we reserve

the right to immediately suspend or terminate your use of the Services without notifying you, and

without further liability to you, including without any liability in respect of you no longer being able

to participate in or benefit from any Programme.

2.8. We will not charge you a fee for receiving the Services. We may receive a payment from the

relevant Merchant for your participation in the Programme.

3. Our Obligations to you

3.1. Our obligations to you under these Terms and Conditions are limited to Mention Me using

commercially reasonable endeavours to provide the Services to you in respect of your selected

Programme.

3.2. All Programmes are independently operated by Merchants under separate Merchant Terms and

Conditions. To benefit from any Programme, you must enter into an independent agreement

between you and the relevant Merchant, which Mention Me will not be a party to and under which

we will have no rights or obligations.

3.3. Whilst we take reasonable steps to ensure Merchants operate responsibly and in compliance

with applicable laws, Mention Me has no control over the operation of any Programme, and will not

be liable for:

3.3.1. the performance of any Merchant under any Merchant Terms and Conditions;

3.3.2. the variation, suspension or cancellation of any Programme;

3.3.3. the offer, redemption or fulfilment of any Reward to you or any Referred Friend under any

Programme; or

3.3.4. the supply of any Merchant Goods or Services to you or any Referred Friend by a Merchant

under or in relation to a Programme.

3.4. We reserve the right to suspend or terminate the provision of some or all Services to the

Merchant in respect of any Programme (whether generally or in respect of a specific User) at any

time upon receipt of a request to do so by the Merchant or if we reasonably consider that such

suspension of the services is necessary in the interests of Mention Me, the Merchant or any User.

3.5. Please be aware that internet transmissions are never completely private or secure and that any

message or information you send using any Mention Me Platform may be read or intercepted by

others, even if there is a special notice that a particular transmission is encrypted.

3.6. Users will be provided with a unique and personal Mention Me "sharing dashboard" page or

account to view their referrals and any Rewards to which they are entitled.

4. Data Protection

4.1. You agree that Mention Me (in its capacity as data processor for the Merchant) may receive and

use your personal data (including, without limitation, your name, telephone number, email address

and postal address) in connection with and for the purposes of administering the Programme (the"Personal Data").

4.2. All Personal Data held by Mention Me is dealt with strictly in accordance with our Privacy Policy,

a copy of which can be viewed here (https://mention-me.com/help/privacy_policy).

4.3. We do not knowingly process personal data from children. If you are a child do not use or provide

any information about yourself including without limitation your name, address, email address or

screen name or user name you may use. If we learn that we have collected or received personal data

from a child without verification of parental consent, we will delete that information. If you believe

that we may have any information from or about a child, please contact us at the email address above.

5. Web pages hosted by Mention Me

5.1. Certain of the web pages you visit or IT infrastructure you use in connection with the Programme

may be hosted or operated by Mention Me (the "Mention Me Platform"). We do not guarantee that

the Mention Me Platform will be secure or free from bugs or viruses.

5.2. You are responsible for configuring your information technology, computer programmes and

platform to access our site. You should use your own virus protection software.

5.3. You must not misuse the Mention Me Platform by knowingly introducing viruses, trojans, worms,

logic bombs or other material that is malicious or technologically harmful. You must not attempt to

gain unauthorised access to our site, the server on which our site is stored or any server, computer or

database connected to our site. You must not attack our site via a denial-of-service attack or a

distributed denial-of service attack.

5.4. Web pages we operate, including the Mention Me Platform, may contain links to other

independent web pages which are not operated by Mention Me, including those operated by

Merchants. Such independent sites are not under Mention Me’s control, and we are not liable for, and

give no warranty or guarantee of any sort, that we have checked, screened or approved their content

or their privacy policies in any way.

5.5. You will need to make your own independent judgement about whether to use any such third

party sites, including whether to buy any products or services offered by them.

6. Intellectual Property Rights

6.1. The Services, the Mention Me Platform, and all information and materials contained on or in

them, and all intellectual property rights which are expressed or embodied in any of them are the

property of Mention Me or our licensors, and nothing in these Terms and Conditions is intended to

transfer any rights in any of them.

6.2. You agree that any comments, communications, ideas or other materials or information

("Customer Suggestions") that you may provide to us through or in relation to the Services and the

website is provided on a non-confidential basis. Furthermore, you agree that any Customer

Suggestions you provide will be deemed to be our property once supplied to us and you assign all and

any intellectual property rights that may exist in the Customer Suggestions to us. We will be under no

restriction in relation to the Customer Suggestions and may use it as we see fit.

7. Our liability

7.1. No part of these Terms and Conditions are intended to exclude or limit in any way our liability to

you where it would be unlawful to do so. This includes our liability for:

7.1.1. death or personal injury caused by our negligence or the negligence of our employees, agents

or subcontractors; or

7.1.2. fraud or fraudulent misrepresentation.

7.2. We will not be liable to you for any financial or economic loss or for any consequential or indirect

loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity

arising as a result of or in connection with your participation in the Programme (whether suffered or

incurred as a result of our negligence or otherwise).

7.3. For the avoidance of doubt, the liability excluded under clause 7 includes any loss arising from

your dealings with any Merchant or arising from the Merchant Goods or Services and we shall have

no liability to you whatsoever for any act or omission of the Merchant in connection with the

Merchant Goods or Services or any of the matters set out in clause 3.3 above.

7.4. No part of these Terms and Conditions are intended to affect your legal rights.

8. General

8.1. No term of these Terms and Conditions will be enforceable by virtue of the Contract (Rights of

Third Parties) Act 1999 by any person that is not a party to it.

8.2. We may assign or sub-contract any of our rights or obligations under these Terms and

Conditions.

8.3. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be

unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these

Terms and Conditions and rendered ineffective as far as possible without modifying the remaining

provisions of these Terms and Conditions and shall not in any way affect any other circumstances of

or the validity or enforcement of these Terms and Conditions.

8.4. The agreement between you and Mention Me under these Terms and Conditions is personal to

you and may not be transferred by you to any third party.

8.5. These Terms and Conditions shall be governed by English law and you agree that any dispute

(contractual or non-contractual) arising out of or in connection with these Terms shall be submitted

to the exclusive jurisdiction of the courts of England.

18. Your Home. Delightfully Sorted: Terms and Conditions

18. Your Home. Delightfully Sorted: Terms and Conditions (21st August to 30th September)

The prize draw is being run by Vintage Cash Cow (Vintage Trading Solutions Ltd)

By participating in Your Home. Delightfully Sorted prize draw, you are agreeing to the following terms and conditions.

Eligibility to enter

Your Home. Delightfully Sorted prize draw is open to entrants over 18 years old.
You can enter the prize draw by selling a box to us before 30th September 2023.
You can enter the prize draw by a successful referral (the person you refer must sell us a box to be eligible before the deadline)
You may send multiple boxes which will be considered an additional entry providing we offer £80 or more before 30th September.
You may refer as many friends which will count as an additional referral providing your referral sends us a box which we buy before 30th September.

How to enter

The prize draw will include boxes sold and successful referrals between 21st August (over £80 offer value) and 30th September.
If you do not receive an offer for your box before the 30th September we cannot accept this as an entry.
To participate in the prize draw, simply send us a box full of vintage items before 30th September 2023.
If your offer is for £80+, we'll automatically enrol you into our prize draw.
We are giving away 3 £500 cash prizes.
The winner will stand a chance to win a £500 cash prize.
We reserve the right to reject any items that do not meet the requirements of the prize draw or that are not of sufficient value.

Entry deadline

Items must be sold between 21st August and 30th September to qualify for the prize draw. Boxes received after this time and date will be excluded from the promotion.

Winner Announcement

The winner will be announced after 30th September 2023 via the email/number provided during subscription.
Vintage Cash Cow will attempt to contact the winner by email up to two times.
If the winner does not respond to the emails/calls notifying them of their win within 14 days of the second email, they will lose their right to the prize, and VCC reserves the right to choose and notify a new winner.
Vintage Cash Cow will not accept responsibility if contact details provided are incomplete or inaccurate.

Data protection and publicity

You consent to any personal information you provide in entering the prize draw being used by Vintage Cash Cow for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.
By participating in the prize draw, you agree to grant us the right to use your name and likeness for marketing and promotional purposes.

General

We reserve the right to cancel the campaign or amend these terms and conditions at any time, without prior notice.
The campaign and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We do not accept any liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the challenge.

Vintage trading solutions Ltd, Vintage Cash Cow Prize Draw Terms and Conditions 2023

19. Spooktacular Box-Booster Bonus Terms and Conditions (October 9th until November 17th):

The Box-booster bonus is being run by Vintage Cash Cow (Vintage Trading Solutions Ltd)

By participating in the Spooktacular Box-Booster Bonus, you are agreeing to the following terms and conditions.

Eligibility to enter

The Spooktacular Box-Booster Bonus is open to entrants over 18 years old.
You can enter the Spooktacular Box-Booster Bonus by selling a box to us before 17th November 2023.

How to enter

The Spooktacular Box-Booster Bonus will include boxes sold between 9th October and 17th November.
If your offer is for £60+, we'll add £10 on top of it.
If your offer is £100+ we’ll add £20 on top of it.
The final payout amount will be based on the value of the items received.
The coupon WICKED is a one-time use coupon and can only be used for the Spooktacular Box-Booster Bonus.
We reserve the right to reject any items that do not meet the requirements of the challenge or that are not of sufficient value.

Entry deadline

Items must be sold between 9th October and 17th November 2023 to qualify for the bonus. Boxes received after this time and date will be excluded from the promotion.

Data protection and publicity

You consent to any personal information you provide in entering the Box-Booster deal being used by Vintage Cash Cow for the purposes of administering the challenge, and for those purposes as defined within our privacy notice.
By participating in the Halloween Deal, you agree to grant us the right to use your name and likeness for promotional purposes.

General

We reserve the right to cancel the campaign or amend these terms and conditions at any time, without prior notice.
The campaign and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We do not accept any liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the challenge.

20. Gift some WE time: Terms and Conditions (20th November to 19th December)

The prize draw is being run by Vintage Cash Cow (Vintage Trading Solutions Ltd)

By participating in the Gift some WE time prize draw, you are agreeing to the following terms and conditions.

Eligibility to enter

Gift some WE time prize draw is open to entrants over 18 years old.

You can enter the prize draw by selling a box to us before 19th December 2023.

You can enter the prize draw by a successful referral (the person you refer must sell us a box to be eligible before the deadline).

You may send multiple boxes which will be considered an additional entry providing we offer £80 or more before 19th December.

You may refer as many friends which will count as an additional referral providing your referral sends us a box which we buy before 19th December.

How to enter

To participate in the prize draw, simply send us a box full of vintage items before 19th December 2023.

If we offer you £80+ for your items, we'll automatically enrol you into our prize draw.

We are giving away 1 £1500 John Lewis Gift Gift Card.

The winner will stand a chance to win a £1500 John Lewis Gift Gift Card.

The prize draw will include boxes sold (over £80 offer value) and successful referrals between 20th November and 19th December.

If you do not receive an offer for your box before the 19th December we cannot accept this as an entry.

We reserve the right to reject any items that do not meet the requirements of the prize draw or that are not of sufficient value.

Entry deadline

Items must be sold between 20th November and 19th December (over £80 offer value) to qualify for the prize draw. Boxes received after this time and date will be excluded from the promotion.

Winner Announcement

The winner will be announced after 17th January 2024 via the email/number provided during subscription.

Vintage Cash Cow will attempt to contact the winner by email up to two times.

If the winner does not respond to the emails/calls notifying them of their win within 14 days of the second email, they will lose their right to the prize, and VCC reserves the right to choose and notify a new winner.

Vintage Cash Cow will not accept responsibility if contact details provided are incomplete or inaccurate.

Data protection and publicity

You consent to any personal information you provide in entering the prize draw being used by Vintage Cash Cow for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

By participating in the prize draw, you agree to grant us the right to use your name and likeness for marketing and promotional purposes.

General

We reserve the right to cancel the campaign or amend these terms and conditions at any time, without prior notice.

The campaign and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We do not accept any liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the challenge.

Vintage Trading Solutions Ltd, Vintage Cash Cow Box Booster Terms and Conditions 2023

These Terms and Conditions were last updated in October 2023.