Items we're unable to accept

While we buy thousands of valuables daily, we can't accept these modern, electrical, fragile or offensive items. 

Call FREE: 0800 246 1111Mon-Fri: 9am-6pm

items-we-dont-buy

As seen in...

  • Royal Mail
  • Sky
  • The Telegraph
  • The Guardian
  • Saga

Items we don't buy

Our experts love all vintage items in any condition, however, there are a few things we cannot accept. Scroll to learn more; if you can't spy your item on our list, please get in touch.

Contraband_icon

We destroy all contraband and offensive items unless we can pass them to museums or schools for educational purposes. This includes…
- Demeaning items
- Racist items
- Anti-Semitic items
- Homophobic items
- Confederate memorabilia
- Discriminatory items
- Any gollywog items
- Ivory and big cat skins (subject to exemptions)
- Tiger claws
- Uncertified firearms
- Reproduction Nazi memorabilia

Please note, as per our Terms & Conditions we cannot be held liable for any missing or damaged Item that falls under a Restricted Category (including easily breakable items such as crockery, glass, porcelain, ceramics and similar) or any missing or damaged Item which is sent to us in a Box which also contains any Item which falls under a Restricted Category. 

How it works

How-it-works-step-1
Order your free postage pack
This includes your free postage labels and a handy guide to help you maximise your box value.
How-it-works-step-2
Pack your items into a box
Pack a box with all your unwanted valuables, even broken and tangled items are accepted.
How-it-works-step-3
Send your box for free!
Using your free postage labels, drop your box at the post office or book a home collection.
How-it-works-step-4
Sit back and relax
Receive your offer within 7 working days. Either accept and get paid the same day or have your items returned for free.

Read our incredible reviews

We may be the experts, but please don't just take our word for it. Uncover our extraordinary reviews by amazing customers just like you.

  • TP stars
    John Holmes I was kept informed when they had received my package and kept informed as to how the valuation was going it was taking a bit longer than normal due to the high amount of packages they we're on receiving
  • TP stars
    Julie Simple, easy and well informed. Would have liked a little more of course and could possible have made more selling individually but for time and convenience I am happy.
  • TP stars
    MichellesuzanneKarasiewicz Waited a little longer due to volume of boxes but was happy to receive an offer and accepted
  • TP stars
    customer Christina W Such a helpful process and communication throughout - thank you.
  • TP stars
    Carol Goddard Excellent service and received more than we hoped for. Thank you!
  • TP stars
    Victoria Matthews Excellent service
  • TP stars
    David Short I like the fact that you keep me informed all the way through
  • TP stars
    Denise Young Great experience from beginning to end. The customer care was excellent and while it took a little longer than expected, I was updated regularly and when the offer was made there was no pressure to accept. I did and ...
  • TP stars
    Anders The whole process was easy. I was kept informed and pleasantly surprised with the offer.
  • TP stars
    Mrs martin I couldn’t believe what I was offered for just random bits and pieces, the whole process was so easy too
  • TP stars
    Janine Great, kept me informed throughout the journey from posting to arriving at the depot . Regular updates and apologies for time waiting until my box was appraised. Made a reasonable offer for items. Much better than ...
  • TP stars
    Mrs Lisa Smith Although the initial looking at my Box took longer than expected. The rest of it was so quick and efficient and you kept me informed every step couldn't ask for anything more thank you so much
  • TP stars
    MRAC75 I was very happy with the professionalism, keeping me informed throughout. Overall experience was great, very easy system from process of receiving the label to you receiving the box. I feel that your estimates are fair ...
  • TP stars
    Tracey Taylor Great communication on all levels, very helpful, extremely easy to use and to sell unwanted items and I got a great price for the items no longer required. No charges to use the service and pre paid labels were provided ...
  • TP stars
    Ann A very smooth experience, everyone I spoke to were friendly and helpful. The offer I received was fair.
  • TP stars
    Sue Very simple process which enabled me to clear some of the clutter I the house. Boxed up and taken to the post office with prepaid label. Prompt payment. My only niggle with the system was that phone calls were with AI ...

FAQs

Ask us anything, and we'll reply as soon as possible

Our friendly online customer support team will answer your questions seven days a week.