FAQ


Our Details

Where are you based?

We’re based in Leeds, England here’s our address:

  • Vintage Trading Solutions
  • King House
  • Leylands road
  • Leeds
  • LS2 7AT


What are your opening hours?

Our opening hours are Monday to Friday, 9:30 - 18:00.

We are closed on bank holidays.

Thinking of calling in or just want a chat? Here are our contact details.


Why should I trust you?

Because we know you can never be too careful these days we’ve invited our customers to leave independent reviews.

You can find these on:

Don’t take our word for it, find out what our customers really think. Don’t forget to check in on our Facebook page for updates.


General Questions

How can I give you feedback?

We love getting feedback from our customers and would be delighted to hear from you. Simply drop us a line on any of the contact details below.


Why do you need my personal information?

When you sign up we’ll ask you for the following information:

  • Date of birth (to make sure you qualify to use the service)
  • Address (so we can send you a free welcome pack)
  • Contact number (just in-case we need to talk to you about your parcel or any of your items)

You can rest assured we don’t now (and won’t ever) share our customers’ data with anyone. You won’t get any spam from us, only updates on the whereabouts of your parcel and your cash offer.

Sign up today and get decluttering!


What if I live outside the UK?

At the moment we are only able to send our free decluttering packs to UK customers. We’re only able to receive parcels from UK customers too.

This is because our postage labels only allow items to be posted within the UK.

Soon we plan to start accepting parcels from further afield. If you live outside the UK and would be interested in using the service please let us know.


How do I make a complaint?

Customer service is incredibly important to us - because of this we want to know straight away if you aren’t happy.

If for any reason you feel you need to make a complaint please contact us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Postage and Returns

    Sending your items to us

    How much does it cost to send you my items?

    Nothing, postage is always free!

    We’ve included two prepaid postage labels in your welcome pack which is also free.

    All you need to do is attach one of each kind of label to your parcel and take it to the Post Office. Alternatively, you can arrange a free collection by contacting us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk
  • Why not order a free welcome pack then get started. Put your first item in a box today.


    What if I can’t get to the post office?

    We know that you’re busy. Sometimes you won’t have time to go to the Post Office. Sometimes you just won’t feel up to the trip. Don’t let that stop you!

    Simply contact us and we’ll arrange for a courier to pick your parcel up from your home.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Are the contents of my parcel insured?

    Because we use prepaid labels the contents of any package you send to us are insured for up to £300 as long as the items are not on Parcel Force’s prohibited items list which can be found here

    What are you waiting for? Request your free pack now.


    Is there a weight limit for my parcel?

    Yes, but we doubt you’ll go over it.

    Each parcel can weigh up to 30kg (about 65lbs). That’s as much as 30 bags of sugar!

    Imagine how much space you would free up in your home if you sent us 15kg of items!

    Why not sign up for a free pack and see how much space you can save.


    How do I get more labels?

    You can request them from inside your members area. Simply log in and click the button that says ‘order more labels’

    Or you can contact us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Do the postage labels expire?

    Yes the postage labels are valid for 14 days as standard but can be extended - so get searching and pack your box up before you miss the boat (or the post man!)

    Don’t worry if you’ve forgotten to use your labels. You can request more by logging into your members area or by contacting us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Will you send me a box?

    Because boxes come in all shapes and sizes its difficult for us to know what kind of box you will need.

    We’ve found customers prefer to find their own boxes as they are best placed to know what sort of size and strength box they prefer.

    If you’ve got some higher value items you’d like to send and you are worried about their security in the post please let us know:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • I missed my collection slot, what should I do?

    Don’t worry we’re here to help. Simply contact us to rearrange your collection.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • How should I pack my box?

    • Choose a box that's slightly larger than the items you're sending.
    • Make sure your box is in good condition and sturdy enough to survive the trip.
    • We recommend reinforcing all the seams of the box with packing tape (before you put your items inside!)
    • Once your items are inside pack up any spaces around your items with bubble wrap, packing peanuts, foam, or paper so there's no room for your items to move around in the package.
    • Use clear or brown packaging tape, reinforced packing tape, or paper tape to seal your box. The tape should be at least 2 inches wide. Using masking tape, cellophane tape, cord or string may make your parcel less secure in transit.
    • If you're re-using a box, cover any previous labels or cross out any previous address information with a heavy black marker.
    • Don’t forget to attach the labels from the pack we sent you.


    Having your items returned

    What if I want my items back?

    You can choose to have your items returned for free as long as we haven’t yet paid you for them.

    Logging in to our website and declining our offer means your parcel will be automatically returned.

    Don’t forget you can always call, email, text or live chat with us if you want to discuss a return:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • How will my items be returned?

    We will send your parcel back via Parcel Force and we even text and/or email you a tracking number so you can see where it is at all times.

    There really is nothing to lose when you join us.


    Are the contents of my parcel insured?

    Yes they are! All of our parcels are insured for up to £300.

    So you can sign up for our free service with peace of mind.


    Will you charge me to return my items?

    Absolutely not! If you are are not completely happy with the offer that we make, we will return your parcel totally at our expense.

    We’ll also make sure you get a tracking number so you can keep an eye on your parcel until it’s safely home.

    What have you got to lose? sign up for our free service today


    How long will it take you to return my items?

    If you decide you’d like your items returned just let us know.

    We’ll put them in the post the same day you tell us (as long as it’s before 4pm). We’ll send you a tracking number so you can keep an eye on your parcel until it’s safely home.

    It usually takes about 3 days.

    Don’t forget you can always call, email, text or live chat with us if you want to discuss a return:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • General Item Questions

    How much is my item worth?

    The value of an item is very dependent on quality, condition age and demand. We wouldn’t want to try and work out an offer remotely because we want to make sure you get the right price for your item.

    If you would like some guidance on whether your items are suitable for us, please contact us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk
  • Why not sign up today for a fast, simple and fair offer for your old unwanted items.


    If you don’t want my items, will you return them?

    Of course! We will always return items that don’t quite fit the bill. If an item is too modern for us or we don’t have an outlet for that item, we are more than happy to return it.

    We’ll return your items for free and we’ll provide you with a tracking number so you can keep an eye on your items until they are safely returned.

    Why not sign up for our free service today! There’s nothing to lose and everything to gain.


    Is it worth sending in my item?

    The aim of our service is to encourage our customers to declutter in bulk. We ask our customers to send in a minimum of 10 items.

    If you are still uncertain why not give our friendly team a call or get in touch using any of these contact methods:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • What do you do with my items once you’ve bought them?

    We hate waste so we make sure all the items we receive are put to good use. The items we buy are either re-homed, recycled or upcycled.

    We sometimes keep the more unusual items we receive in the office as we love having vintage things around us.

    Why not have a look at some of the items we buy and start packing your box today!


    What if my items are broken or in bad condition?

    Not to worry, in most cases we accept broken items. If you are unsure take a look at the specific item categories on the items we buy page as these will tell you if we accept broken items in that category.

    All we ask is if an item you are considering sending is dirty or stained you don’t try and clean it. Often harsh chemicals will damage these items and will detract from their value.

    Still not sure? Contact us:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Do I need to include a contents list with my parcel?

    You don't need to include an inventory or contents list with your parcel. If you want to make one for your own records though you are more than welcome to do so.


    Your Account and Members area

    How do I know who my account manager is?

    Why not get in touch using the details below. We’re a friendly bunch and anyone will be more than happy to tell you who your account manager is.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • What is my tracking number?

    Forgotten or lost your tracking number? Get in touch and we’ll let you know what it is.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Where can I check the status of my offer?

    Throughout the process we’ll keep you updated by text and email but you can also log into your members area so you can see how things are going. If you need help logging in or understanding your member’s area contact us and we’ll be happy to help.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • How can I get you to stop sending me emails?

    We’d be sad to see you go but if you want to stop receiving emails from us or want us to remove you from our system just contact us.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Why do you use automated emails?

    To make sure that you always know what’s going on we may send you automated emails. These will just let you know when we’ve received your parcel or made an offer etc.

    Please make sure you add us to your trusted sender list so you don’t miss anything important.


    How long is my offer valid for?

    Once we’ve made your offer you have 14 days to accept it.

    You can find your offer history in your members area. This will give you details of any previous offers you’ve accepted or rejected.

    Need help understanding your members area? Simply contact us for advice.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Why haven’t I received my decluttering pack?

    It can take a few days to reach you in the post. If it’s been more than 5 days please contact us so we can make sure you don’t miss out.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Accepting Your Offer

    How do I accept my offer?

    You can log in to your members area on our website to view and manage your offers here:
    Log in

    Alternatively, you can:

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • What are my different payment options?

    When you accept our offer we have three different payment methods for you to choose from:

    • Bank Transfer
    • Cheque
    • PayPal

    Browse a full list of items you could be getting paid for on ouritems we buy page.


    How do I know I will get paid?

    We understand that it pays to be cautious in this day and age and we don’t blame you!

    For your peace of mind our website is secured by Thawte. You can see their logo on the site. This means any information you give to us is protected.

    For us to display the logo on our site, Thawte has to verify our identity and legitimacy as a business.

    If that doesn’t give you peace of mind why not head over to TrustPilot, an independent third party review site, or You Tube and see what our customers are saying about us.


    How long do payments take?

    You should receive your payment on the same day we receive your parcel. We give the following time scales for payments to help you decide how you’d like to be paid.

    • Bank transfer - 24hrs
    • Cheque - 3-5 days in the post 3-5 days to clear in the bank
    • Paypal - 24hrs


    Why haven't I received my payment?

    Have a look in your member’s area by logging in here and make sure you’ve told us you would like to accept your offer. If you have and you are still worried about your payment contact us and we’ll look into it straight away for you.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Trouble logging in

    I can’t log in!

    If you have already double checked the details you entered, in case of misclicks or misspelling etc then it may be that your details are incorrect on our system.

    Contact us with your correct details and we will update our system for you.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • Items we don’t buy

    Restricted or illegal items

    You should only send us items that you own. We don’t accept anything we suspect of being stolen property.

    We don’t accept firearms or weapons. These are unsafe to send through the post and often you will need to own a licence to handle such items.

    Please don’t send anything that contains hazardous chemicals. These are unsafe to send in the post.

    We don’t accept anything counterfeit.

    If you are uncertain about any items you want to send please contact us.

  • Call us on 0113 234 1001
  • Request a call: Click here to arrange
  • Chat on Live chat
  • Contact us via Facebook messenger
  • Email hello@vintagecashcow.co.uk

  • China, porcelain and pottery

    Do you buy chinaware?

    We do not buy china because it’s so fragile. We wouldn’t want any of your fragile items being damaged in the post on their way to us.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Do you buy porcelain vases, plates, jugs etc

    Due to their fragile nature, we don't buy porcelain plates, vases, ornaments etc. These items rarely survive the post intact and we would hate for people’s precious items to get damaged or destroyed in the post.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Do you buy pottery jugs, plates, vases etc?

    Due to their fragile nature, we don't buy any form of pottery, vases etc. These items rarely survive the post intact and we would hate for people’s precious items to get damaged or destroyed in the post.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Clothes and furs

    Do you buy fake/faux fur?

    We do not currently accept fake furs as we do not have an outlet for them.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Do you buy furs?

    We do not currently accept fur items as we don't have an outlet for them at present.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Do you buy vintage clothes and costumes?

    We don't take old clothes or costumes of any kind as we don't have an outlet for them.

    To get an idea of the items we do buy, you can browse our items we buy page.


    Glassware and crystalware

    Do you buy glass ornaments, figures, wine glasses etc?

    We do not take any glass items, cigarette trays, figurines, wine glasses, cocktail glasses, ornaments etc. They are so very fragile and it’s highly unlikely they will survive the post intact.

    Further to this, Royal Mail and Parcel Force prohibit the sending of glass items in the post.

    Take a look at the items we buy to see what might be hiding in your home.

    Do you buy crystal items?

    Anything crystal such as glasses, vases, decanters, ornaments etc are not accepted. They are too fragile in nature and very rarely survive the post.

    To get an idea of the items we do buy, you can browse the items we buy.


    Got a question?